Build Your Career in the Short-Term Rental Industry

Join a growing team helping property owners and guests experience better hospitality through technology, communication, and exceptional service.

WHY MONOHQ?

Remote Opportunity - Work with a team supporting properties across the U.S./U.K. and beyond.

Learn & Grow - Develop specialized skills in short-term rental operations and hospitality.

Supportive Team - Work alongside a team that values communication, accountability, and collaboration.

Career Growth - Build experience that can lead to greater responsibilities and long-term opportunities.

HIRING PROCESS

01 — APPLICATION

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02 — INTERVIEW

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03 — TRAINING

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04 — ONBOARDING

REQUIREMENTS TO JOIN MONOHQ

PROCESSOR

Chromebooks, tablets, and smartphones alone do not meet our primary computer requirement.

INTERNET & WORK SETUP

  • Previous customer service, hospitality, administrative, or virtual assistant experience is preferred

  • Short-term rental experience is a plus, but not required

  • Comfortable communicating with guests, clients, and team members

  • Comfortable using email, messaging platforms, spreadsheets, social media and web-based software

  • Willingness to learn new platforms and procedures

DEVICE REQUIREMENTS

  • A reliable laptop or desktop computer

  • 8 GB RAM minimum; 16 GB preferred

  • Windows 10/11 or a current macOS version

  • A working webcam and noise cancelling headset

  • A reliable smartphone for work-related communication and authentication

  • Ability to install and use required work applications and browser extensions

  • Intel Core i5 — 10th Generation or newer

  • AMD Ryzen 5 — 4000 Series or newer

  • Equivalent or better processors are also accepted.

  • 256 GB SSD minimum; 512 GB recommended

EXPERIENCE REQUIREMENTS

  • Stable, reliable internet connection

  • Minimum 100 Mbps download / 50 Mbps upload speed

  • A backup internet option such as mobile hotspot or secondary connection

  • Reliable backup power or a plan for power interruptions

  • A quiet, professional workspace suitable for guest/client calls

  • Ability to work without frequent interruptions

COMMUNICATION REQUIREMENTS

  • Strong written and verbal English communication skills

  • Professional and friendly communication style

  • Able to communicate clearly and confidently with guests and clients

  • Able to understand instructions and follow established procedures

  • Strong attention to detail

AVAILABILITY & WORK ETHIC

  • Able to commit to the agreed work schedule

  • Reliable and punctual

  • Comfortable working independently

  • Responsive during scheduled working hours

  • Able to manage multiple tasks and priorities

  • Available and willing to work graveyard/overnight shifts, including weekends and holidays, as required by the position.

Skills that set you apart

We especially value candidates with experience in:

  • Experience as a Virtual Assistant, Remote Assistant, or Administrative Assistant

  • Experience in short-term rentals, vacation rentals, hotels, hospitality, or property management

  • Familiarity with Property Management Systems (PMS) and other vacation rental software

  • Experience working with Airbnb, Vrbo, Booking.com, or similar booking platforms

  • Customer service, guest communication, or client support experience

  • Experience working in a remote environment and collaborating with distributed teams

  • Strong familiarity with Google Workspace, Microsoft Office, Slack, Zoom, and other productivity and communication tools

  • Experience with social media management, including creating, scheduling, and maintaining content across social media platforms

  • Basic knowledge of social media content creation, Canva, or other design tools

  • Experience creating, updating, and maintaining direct booking websites for vacation rentals or hospitality businesses

  • Familiarity with website builders, CMS platforms, or booking website systems

  • Experience updating property information, photos, descriptions, amenities, rates, and other website content

  • Strong attention to detail when managing listings, calendars, guest information, and property data

  • Experience with calendar management, reservations, data entry, or administrative tasks

  • Ability to learn and adapt quickly to new software, platforms, and technology

Do you have experience in any of the areas below? We’d love to hear from you! While these qualifications are not required for every position, they can help you stand out during our application process.

If you have experience in one or more of these areas, we encourage you to apply! You don't need to check every box to be a great fit for MonoHQ. We're looking for people who bring strong communication skills, a willingness to learn, attention to detail, and a genuine commitment to providing exceptional service.

Apply now